Shipping costs are calculated at checkout based on your location. We offer free shipping on orders over €50 to Belgium and the Netherlands.

Orders placed before 18:00 are shipped the same day with next-day delivery for Belgium and the Netherlands. International orders typically take 3-5 business days depending on location.

You will receive a tracking number via email within 24 hours after your order has been processed. You can use this code to track your package through our shipping partner's website.

If your order hasn't been shipped yet, you can request cancellation by contacting us immediately at [email protected]. Once an order has been shipped from our warehouse, it cannot be canceled.

You can return unopened products within 14 days of receipt. Please contact our customer service team to initiate the return process. All returns must be in their original packaging and in unused condition.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

We accept various payment methods including iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, Bancontact, and bank transfers. All payment options are displayed during checkout.

An invoice is automatically sent to your email address after your purchase. If you need a specific invoice format for business purposes, please email us at [email protected] with your order number and business details (company name, address, and VAT number if applicable).

All prices on our website include VAT. There are no hidden fees. The only additional cost might be shipping, which is clearly displayed before you complete your purchase.

Each product listing specifies which device models it's compatible with. Please check the compatibility list carefully before ordering to ensure the part will work with your specific device model and version.

Yes, all our products come with a 6-month warranty against manufacturing defects. This warranty doesn't cover damage from improper installation or misuse. Professional installation is recommended for all repair parts.

For many of our repair parts, we provide basic installation guides on the product page. More detailed repair guides can be found in our blog section. We always recommend seeking professional help if you're not confident with technical repairs.